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Highlights from Katja talks
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Videos
“AI Customers” demand data, not emotion: Businesses must adapt
A new type of customer is quietly reshaping the marketplace—and it doesn’t feel a thing: AI customers.
How Standard Chartered is Preparing for Machine Customers in CX
In this episode of CX Unlocked, Katja Forbes, Executive Director and Head of Client Experience at Standard Chartered, explains how AI is changing the very definition of a customer.
Katja Forbes CX Network interview
Katja shares her views on the industry and it’s future after being named one of the Global top 20 most influential CX leaders in Financial Services
Config APAC 2024: Live in Singapore
Panel discussion with Katja Forbes, Daisuke Sakai, Isha Hening, and Jordan Singer.
How Design Can Regenerate the Earth
Design Maturity: From “it looks good” to “this means business”
Adobe Keynote
Speculative Design: Future of Embedded Technology and Ethics
CEO Connect Conference 2018
Customer Journeys and Goal Directed Design
Panel Discussion – Design As Disruptor
How the role of design and the designer is rapidly changing in the 21st century
Democratising Design
Making New Futures by Breaking Old Rules
Business As [Un]usual:
Mindsets & frameworks to steer your business through the pandemic & beyond.
Interaction Latin America 18 KEYNOTE
You are not a Designer, You are a coach.
Ambient Intelligence
Notes on the New AI
Exploring The Future of Wearables
Embodied cognition, sensory design and the future of wearables.
‘Designing for Trust’ with Katja Forbes
What is fake and what is true? And who should we trust? Because trust is essential: Human interactions, relationships, and systems are all based on trust.
