Key speaking topics

In the diverse space that is tech, there are so many areas we can discuss. I explore the ever changing environment and challenge current thinking.

Storytelling in the Age of Machine Customers

Crafting Narratives for AI-Driven Commerce

AI-powered systems are making purchasing decisions today, so our customer experience storytelling must evolve. This keynote uncovers how to engage machine customers—AI algorithms and systems that prioritize logic over emotion. Learn to craft compelling, data-driven narratives that resonate with these new buyers while still connecting with human decision-makers.

Discover actionable strategies and real-world examples that showcase how successful businesses have navigated this shift. From understanding the evolution of machine customers to optimizing content for AI consumption, this session provides the tools to future-proof your business in the age of AI-driven commerce.

Technology

  • Beyond Binary: Balancing Ethics Privacy and Progress in the Era of CX, Big Data and Tech
  • From Surveillance Capitalism to Digital Empowerment: Redefining the Relationship Between Users and Technology
  • The Fine Line: Balancing Innovation and Privacy in Emerging Technologies
  • Designing for Trust: Human-Centred Approaches to Data Privacy and Security

Design, UX and CX

  • Designing for Trust: Ethical Considerations in UX and CX
  • Data-Driven Design: Leveraging User Insights to Create Personalised Experiences
  • Designing for the Unseen: Exploring the Role of Emotions in User and Customer Experience
  • The Art of Storyscaping: Crafting Immersive Narratives in User and Customer Experience

Career

  • Humanising the Workplace: Designing a Culture of Empathy and Inclusion
  • Redefining Success: Challenging Traditional Career Narratives in the Digital Age
  • Beyond the Ping Pong Table: Cultivating a Culture of Innovation and Collaboration
  • Building Digital Resilience: Thriving in the Era of Technological Disruption

Speculative Futures

  • Transhumanism and the Cyborg Revolution: Redefining Humanity in a Post-Human Era
  • The Rise of Artificial Intelligence: Navigating the Ethical Quagmire in a Dystopian World
  • You’re not the boss of me: Rethinking Human-Robot Interactions in an Age of AI Autonomy
  • The Future of Identity: Biometrics, AI, and the Evolution of Personal Identity

Why should I book Katja?

I ask difficult questions of the biggest companies and smallest players, so they think about what they’re doing with all our data, how they’re keeping it private and using it for societal benefit, not detriment.