

MEDIA ARTICLES
Is speech going to become the new text?
Design sprints. Everybody’s doing them. When run correctly, they are amazing for de-risking business cases ensuring concepts are desirable to customers, technically feasible viable for the business.
What is a design sprint and should you be running them?
Design sprints. Everybody’s doing them. When run correctly, they are amazing for de-risking business cases ensuring concepts are desirable to customers, technically feasible viable for the business.
A better experience for your team
Called enterprise design, those businesses looking to stay at the forefront of the business landscape are looking after their employees and know that enterprise-wide satisfaction directly affects their customers.
F Magazine – Design Pioneer
A Sydney pioneer in the experience design industry Katja Forbes has just been recognised as one of the Top 10 Australian Women Entrepreneurs of the Year by My Entrepreneur Magazine.
The 5 trends businesses can’t afford to ignore in 2018
Thanks to advances in technology consumers are expecting more than ever from businesses. Nowhere is this more prevalent than in the area of customer experience. If your business fails to keep up with the latest trends you could wind up losing out…
Are machines stealing our jobs?
Trump obviously doesn’t acknowledge this trend; that various machines and tools labeled as Artificial Intelligence and Virtual Intelligence (AI and VI) are now doing the jobs and tasks as they can easily replicate and achieve consistent results.
Chat Bots vs. Live Agents: Impacts on Customer Experience
In my world of customer experience design, there is a lot of talk currently around Chat Bots and conversational user interface experience. Leading global powerhouses are currently directing energy and resources toward…
Optimising The Customer Experience For Business Success
Most of us would agree that last year saw a very distinctive movement toward the customer experience — regardless of industry. Before these significant changes, companies controlled the market place and customers had to play by their rules.
Are Silos Destroying Your Customer Experience?
It makes sense right? Structure your organisation into the parts that belong together. Digitalwith digital, direct customer contact channels with direct customer contact channels, mobile with mobile, web with web, silos within silos…