Featured in the media

Events
Business As [Un]usual

Mindsets & frameworks to steer your business through the pandemic & beyond.

Design
Are Silos Destroying Your Customer Experience?

It makes sense right? Structure your organisation into the parts that belong together. Digital with digital, direct customer contact channels with d

UI/UX
Optimising The Customer Experience For Business Success

Most of us would agree that last year saw a very distinctive movement toward the customer experience — regardless of industry. Before these signif

Design
Complacency kills CX: lessons from the Aussie retail meltdown

Experience design expert and pioneer, Katja Forbes, advises retailers to identify and understand their unique points of difference when it comes to

Technology
4 cutting edge tools for small business

Small businesses are perfectly positioned to utilise the latest tools and technology to provide a unique experience to their customers. However, many

Technology
High-tech CX tools are not just for big brands

Small businesses are perfectly positioned to utilise the latest tools and technology to provide a unique experience to their customers. However, many

Technology
Embracing digital is the antidote to disruption for retailers

The retail industry needs to identify and understand their unique points of difference when it comes to the customer experience and then capitalise on

UI/UX
Pioneering change in customer experience

While customer experience management and design is one of the fastest developing IT sectors in Australia and around the world, it isn’t well known

UI/UX
Why going back to basics is the best way to build customer trust

In a fast-paced, high tech world that resembles a global village, people are placing more value in the down- to-earth, the simple and the local. This

Technology
The 5 trends businesses can’t afford to ignore in 2018

Thanks to advances in technology consumers are expecting more than ever from businesses. Nowhere is this more prevalent than in the area of customer e

Technology
AI for Contact Centers? Try Intelligent support first!

To succeed, today’s contact center must be hyper-efficient; with every possible metric, output and deliverable enumerated, analyzed and optimized. W

UI/UX
How to design a customer-driven culture

There’s no doubt leading organisations have recognised customer experience is vital to future-proofing a business. But CX doesn’t all happen at th

Technology
Is artificial intelligence riddled with bias?

The purpose of Artificial Intelligence (AI) has always been to replace the menial and repetitive tasks we do each day in every sector, so that we can

Design
DesignUp 2018 wraps up 

The DesignUp conference, with five keynotes, two panels, 8 talks, 10 workshops, and even a magic show concluded with valuable insights on participator

Design
Designing for a cashless society

More movement has been made toward a cashless society recently, and already we are starting to see enormous implications across our society. However,

Design
F Magazine – Design Pioneer

A Sydney pioneer in the experience design industry Katja Forbes has just been recognised as one of the Top 10 Australian Women Entrepreneurs of the

UI/UX
Why franchisors need to prioritise innovation

To stay ahead of competitors and customer demands, it’s crucial to constantly be aware of doing these things. A normal business can make decisions l

UI/UX
Creating the ultimate customer-centric environment

All businesses today that are serious about being successful have adopted a customer-centric environment. This concept, covering all industries and a

UI/UX
Will our manners go the same way as texting?

If we need to tell or ask someone something, a text message, a chat over social media, or engaging with a chatbot is the first thing we think to do. N

Design
Growing By Design

As MD of Designit Australia & New Zealand, Katja has already added a Melbourne studio to the Sydney operation and is now working hard to establish

Events
100 Women of Influence Awards

The 100 women were selected in 10 categories, including board and management, social enterprise and not-for-profit, business enterprise, and the publ