Mindsets & frameworks to steer your business through the pandemic & beyond.

It makes sense right? Structure your organisation into the parts that belong together. Digital with digital, direct customer contact channels with d

Most of us would agree that last year saw a very distinctive movement toward the customer experience — regardless of industry. Before these signif

Experience design expert and pioneer, Katja Forbes, advises retailers to identify and understand their unique points of difference when it comes to

Small businesses are perfectly positioned to utilise the latest tools and technology to provide a unique experience to their customers. However, many

Small businesses are perfectly positioned to utilise the latest tools and technology to provide a unique experience to their customers. However, many

The retail industry needs to identify and understand their unique points of difference when it comes to the customer experience and then capitalise on

While customer experience management and design is one of the fastest developing IT sectors in Australia and around the world, it isn’t well known â

In a fast-paced, high tech world that resembles a global village, people are placing more value in the down- to-earth, the simple and the local. This

Thanks to advances in technology consumers are expecting more than ever from businesses. Nowhere is this more prevalent than in the area of customer e

To succeed, today’s contact center must be hyper-efficient; with every possible metric, output and deliverable enumerated, analyzed and optimized. W

There’s no doubt leading organisations have recognised customer experience is vital to future-proofing a business. But CX doesn’t all happen at th

The purpose of Artificial Intelligence (AI) has always been to replace the menial and repetitive tasks we do each day in every sector, so that we can

The DesignUp conference, with five keynotes, two panels, 8 talks, 10 workshops, and even a magic show concluded with valuable insights on participator

More movement has been made toward a cashless society recently, and already we are starting to see enormous implications across our society. However,

A Sydney pioneer in the experience design industry Katja Forbes has just been recognised as one of the Top 10 Australian Women Entrepreneurs of the

To stay ahead of competitors and customer demands, it’s crucial to constantly be aware of doing these things. A normal business can make decisions l

All businesses today that are serious about being successful have adopted a customer-centric environment. This concept, covering all industries and a

If we need to tell or ask someone something, a text message, a chat over social media, or engaging with a chatbot is the first thing we think to do. N

As MD of Designit Australia & New Zealand, Katja has already added a Melbourne studio to the Sydney operation and is now working hard to establish

The 100 women were selected in 10 categories, including board and management, social enterprise and not-for-profit, business enterprise, and the publ